Customer Service Executive in Ahmedabad, Gujarat

We are seeking a proactive and customer‑centric Customer Care Manager to lead our support team in Ahmedabad. In this role, you will handle customer queries, complaints, and feedback across calls, emails, and online channels, ensuring timely resolution and a seamless experience.

Key responsibilities include:

• Managing customer orders, delivery updates, returns, and product‑related inquiries.
• Maintaining accurate customer records and conducting follow‑ups.
• Co‑ordinating with sales, dispatch, and internal teams to resolve issues.
• Monitoring service performance and preparing basic reports.
• Building positive relationships and upholding professional communication standards.

Ideal candidates will possess excellent verbal and written communication skills, strong problem‑solving abilities, and experience in customer support or e‑commerce. Basic MS Excel and computer proficiency are required, along with the ability to multitask and handle complaints professionally.